Frequently Asked Questions

1. What does the balm smell like?
Our balms have no added fragrance or flavor. Because they’re made with real shea butter, beeswax, and natural oils, you may notice a mild natural ingredient aroma.

2. Is the tube plastic or paper?
Our tubes are plastic-free paper push-up tubes. They work differently from twist-up plastic tubes and may take a firmer push from the bottom.

3. Why is the balm so thick?
Hi-En Bubba is made to feel rich and long-lasting, not thin and slippery. It’s designed for dry lips, cold weather, dry indoor air, and overnight use.

4. Is it sticky or greasy?
It has a thicker protective feel, but it’s made to feel nourishing rather than sticky or greasy.

5. What is the 14-Day Lip Comfort Guarantee?
Try it for 14 days. If the texture, natural ingredient aroma, or paper tube isn’t for you, contact us and we’ll make it right with a replacement, store credit, or refund of the product price.

6. Are shipping and handling refundable?
Shipping and handling are non-refundable unless the item arrives damaged, incorrect, or there was an issue with the order.

7. Which product should I choose?
THICC is best for everyday protection. THICC MAXX is richer and better for overnight use or very dry lips. The bundle gives you both for day and night.